Frequently Asked Questions
Everything you need to know about ICHA TEA's premium blends and services.
How do I ensure the freshness of my tea?
All ICHA TEA products are packed in airtight, UV-protected pouches to preserve essential oils and aroma. We recommend storing your tea in a cool, dark place away from strong odors.
Where does ICHA TEA source its tea leaves?
We source directly from sustainable tea gardens in regions famous for their heritage, including Uji, Japan, and the high mountains of Fujian, China, ensuring ethical practices and premium quality.
What are your shipping rates and delivery times?
We offer free standard shipping on orders over $50. Domestic orders typically arrive within 3-5 business days. International shipping rates are calculated at checkout based on destination.
Do you offer organic or caffeine-free options?
Yes, we have a dedicated collection of USDA-certified organic teas as well as a variety of caffeine-free herbal tisanes and fruit infusions.
Can I return tea products if I am not satisfied?
Due to food safety regulations, we cannot accept returns on opened tea. However, if there is an issue with your order or you received the wrong item, please contact us within 14 days for a replacement or refund.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.